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Our desire is to offer products and services of a quality which accurately meets the requirements of our customers both now and in the future. This is the only way to remain successful and to secure employment.
Customers and markets make different demands and these are frequently ambiguous and incomplete. The task of our specialists in marketing, technical advice and sales is to determine the precise requirements and to make them available to the suppliers and the service operation as the standard for design, development and production. These requirements are determined segmentally; they must include recognizable future market and competitive developments and be regularly matched to the requirements.
The quality of our overall designs and the detail design work ensures that our products meet the market requirements in terms of application and usefulness. Our operational concepts must have unlimited suitability for manufacture and procurement. Product, technology and marketing must play a crucial role in all the relevant processes. The quality achieved by our deliveries and services and those of our suppliers is measured on the basis of the contract by the agreement with the overall and detailed designs.
The following statements apply to the quality of deliveries and services: We supply our customers in accordance with the contractual agreements. In addition, we advise and support them in accordance with the current state of technology.
The above expresses our conviction - particularly from the point of view of quality - that performance and reliability, as well as competitiveness in price, will determine the success of our company.
(Extract of Quality Management Manual in accordance with ISO 9001 and AQAP - 110)
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